FOR IMMEDIATE RELEASE
Children’s Lighthouse® Certified as a 2016 World-Class Franchise®
By The Franchise Research Institute®
LINCOLN, NE (May 3) – Children’s Lighthouse® has received World-Class Franchise® certification from the Franchise Research Institute®.
The recognition comes after an independent franchisee validation survey conducted by the Franchise Research Institute, in which 78% of all Children’s Lighthouse franchisees participated. The survey was designed to determine the quality of 10 key metrics crucial to franchisee success within the Children’s Lighthouse franchise system.
“One of the most important means of creating and maintaining a truly successful franchise system is to meet or exceed the expectations of its franchisees,” says Jeff Johnson, Founder and CEO of the Franchise Research Institute. “A key step in this process is to obtain open, honest feedback from franchisees through confidential, third-party research. Children’s Lighthouse was not afraid to ask their franchise owners tough questions, and their high marks provide scientific documentation that they are consistently meeting franchisees’ needs.”
The survey asked Children’s Lighthouse franchise owners to rate their franchisor through a series of questions in categories such as overall quality, growth potential, support and communication.
Among the responses received from Children’s Lighthouse franchisees:
- 97% gave a positive rating to the overall quality of the franchisor.
- 100% gave a positive ratings to the overall opportunity provided by the franchise system.
- 96% gave a positive grade to the initial training supplied by the franchisor.
- 97% gave a positive rating to long-term growth potential of their franchise business.
- 97% gave a positive grade to the helpfulness of the franchisor’s field representatives.
“We are always looking for ways to improve and grow our franchisees’ businesses. This survey is a great way for us to benchmark and measure our performance to ensure that goal.” said Pat Brown, president and co-founder of Children’s Lighthouse Learning Centers. “We are pleased with this year’s scores and look forward to driving our satisfaction rating up even further in the years ahead.”
Children’s Lighthouse franchise satisfaction results are available at: