ComForcare Certified as a World-Class Franchise
FOR IMMEDIATE RELEASE
ComForcare® Certified as a World-Class Franchise
By The Franchise Research Institute
LINCOLN, NE (February 14) – ComForcare has received World-Class Franchise® certification from the Franchise Research Institute® for the seventh consecutive year.
The recognition comes after an independent survey conducted by the Franchise Research Institute, in which 74.8% of all ComForcare’s franchisees participated. The survey was designed to determine the level of franchisee satisfaction within the ComForcare franchise system.
“Franchisee satisfaction is a key ingredient in creating a sustainably successful franchise brand,” says Jeff Johnson, founder and CEO of the Franchise Research Institute. “ComForcare utilized unbiased, third-party validation through confidential franchisee surveys to obtain open, honest feedback. They are not afraid of transparency, and use the data gathered for the continued betterment of the company and the franchisee experience.”
The survey asked ComForcare’s franchise owners to rate their franchisor through a series of questions in categories such as overall quality, growth potential, support and communication.
Among the responses received from ComForcare’s franchisees:
- 98% gave a positive rating to the overall communication between home office personnel and franchisees.
- 93% agreed they are able to communicate directly and effectively with senior management.
- 98% gave a positive grade to the initial training supplied by the franchisor.
- 95% gave a positive grade to the ongoing training and support supplied by the franchisor.
- 95% agreed their franchisor encourages high standards of quality performance throughout the organization.
“ComForcare understands that high scores from franchisees (when obtained inclusively and confidentially) are proof that they are consistently meeting or exceeding franchise owners’ expectations. These ratings provide a scientific basis for continued improvement of the support provided to franchisees,” says Johnson.
“From the time I started my ComForcare business in 1996, the overriding goal was to deliver independence and quality of life to our clients by providing them with a superior level of care and service. As a franchisor today, we are keenly focused on providing superior service and support to our franchise owners so that they can deliver on this important promise in their local markets. We couldn’t be more pleased with the results of this year’s survey”, said Mark Armstrong, Founder and CEO of ComForcare.
ComForcare’s franchise satisfaction results are available at: